Privacy Policy

Titan Company Limited hereinafter collectively referred to as “We” or “Us” or “Company” or “Titan” has curated this Privacy Notice to demonstrate our privacy commitment to our users. This Global Privacy Notice (together with our Website Terms and Conditions, and any other documents referred to on it) sets out the basis on which we collect, use, share, and safeguard your Personal Data when you use our products, services, offers, promotions or interact with us by visiting our website, mobile sites, mobile applications or at our Store (collectively the “Services”). By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Notice.

Our privacy practices may vary depending on the countries where we operate and the specific regulations applicable in each jurisdiction. To ensure compliance with local laws, we have detailed supplemental notices available. For more information on the privacy practices and regulations that apply to you based on your country of residence, please visit ‘Section 16: Supplemental Privacy Notices’.

1. Personal and Sensitive Personal Data

Personal Data (“Data”) refers to any information that (alone or when used in combination with other information) relates to an identified or identifiable individual. Personal Data may also have specific meanings under different privacy laws. The Personal Data we collect varies depending on our relationship and interactions with you.

Sensitive Personal Data encompasses a specific subset of Personal Data that requires greater protection due to its sensitive nature. Sensitive Personal Data may have specific meanings under different privacy laws and regulations.

2. Categories of Personal Data

We collect various types of Personal Data to provide and improve our services. Some of the Personal Data in these categories may be considered Sensitive Personal Data in some jurisdictions. Such Personal Data includes but is not limited to:

  • Contact Information: This includes your name, email address, telephone number, phone number, shipping address along with other personal identifiers that are essential for communication and service delivery.
  • Relationship Information: This includes your family members’ name, age, profession, date of birth.
  • Demographic Information: This includes your age, gender, mother tongue, marital status and geolocation which we may collect automatically from your mobile device if opt-in has been enabled and allows us to collect it. This will help us understand and serve you better.
  • Financial Information: This includes your payment instrument details to facilitate transactions and process payments securely.
  • User-Generated Information:This includes information you provide through interactions with our services, offering and products, such as:
    • Information collected when you participate in promotions or offerings such as loyalty programs.
    • Information shared over website live chat and WhatsApp chat.
    • Information collected when you attend Titan events.
    • Information collected regarding your interaction when you visit our stores, websites, and social media pages.
    • Iformation collected when you contact us, such as customer care services or via "contact us" link at websites
    • nformation collected when you provide your review or feedback regarding our products and services.
  • Usage Information: This includes your IP address, device identifiers, settings, characteristics, browsing history and other information collected using cookies and similar technologies that we can use to enhance security and user experience.
  • User Account Information: This includes information such as account name, account number, account record type, loyalty points, loyalty ID, membership date and other account related information for internal record keeping and tracking.
  • Communication Information: This includes information such as Email opt out status, Fax opt out status, etc.
  • Identification Information: This includes information such as PAN (Permanent Account Number), passport and UCIC (Unique Customer Identification Code).
  • Social Media Information: This includes information such as social media IDs and links.
  • Event Specific Information: This includes information such as anniversary date, birthday, spouse birthday, festivals celebrated, etc.
  • This includes general health information about you in connection with our Services. This information includes but is not limited to details regarding your overall health status (heart rate, blood pressure etc.) and physical activity information (Data on steps taken, distance travelled, and calories burned).
  • Health Data (Optometric): This includes general health information about you in connection with our Services. This information includes but is not limited to information shared during customization of eyewear frames such as Lens Width, Bridge Width, and Temple Length or details regarding your prescription Data (corrective lenses needed, including sphere, cylinder, and axis values for each eye), visual acuity (sharpness of vision) and eye health information (observations related to the health of the eyes, such as signs of disease or injury).
  • Audio and Visual Information: This includes audio, electronic, visual or similar information relating to your interaction with us which will include images uploaded for frame alignment, photographs, video images, CCTV recordings, call center recordings, call monitoring records and voicemails.
  • Professional Information: This includes information related to your profession.
  • Product or Services Information: This includes information to improve and enhance existing products & services such as products purchased, used or shown interest in.
  • Preference & Interests: This includes information related to your preferences & interests such as hobbies, favorite book, favorite food, etc.
  • Other Information: This includes any information you provide voluntarily or as required by law.

We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Services, as well as information collected offline, across other computers or devices that you may use. Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

3. Sources of Personal Data

We may collect Personal Data about you from various sources, including but not limited to:

  • Direct interactions with our customers during in-store purchases, platforms, websites and applications.
  • Data collected when you register or enroll for our event or program such as loyalty program.
  • Data collected through our customer survey forms and other publicly and commercially available sources.
  • Data collected through automated technologies such as cookies, pixel tags and similar technologies (collectively ‘cookies’), call recordings of our call center and CCTV recordings of the cameras in our facilities.
  • Data collected through third party social networking websites and services.
  • Data collected when you apply for job openings.
4. Purpose for Collecting Personal Data

The Personal Data we collect is used for various purposes, all aimed at enhancing our service delivery and customer experience.

S. No. Purpose Categories of Personal Data
1 Fulfilling our business obligations: We may need to process your Personal Data to allow us to carry out order management, payment processing, contract management, financial management and website and service administration. Contact Information Identification Information Demographic Information Financial Information Preferences and Interests Event Specific Information User Account Information Communication Information User Generated Information Usage Information Product or Services Information
2 Managing our contractual obligations and your ongoing relationship with us: We may require your Personal Data to deliver our service or product to you or to provide you with customer support (such as managing your account, billing management, helpdesk support, providing product or safety related notices or such other support as is required in relation to our products or services). Identification Information Demographic Information Financial Information Preferences and Interests Event Specific Information Contact Information User Account Information Communication Information User Generated Information Usage Information Product or Services Information
3 Data Analytics: We may use your information to analyze and create user group profiles or segment Data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties. Demographic Information Event Specific Information Financial Information User Account Information Communication Information Contact Information Professional Information Usage Information Product or Services Information Health Information (Wearable & Optometric) Preference & Interest Audio & Visual Information User Generated Information Social Media Information
4 Product/Service Improvement: We may use your information to improve and enhance our existing products, services and applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers’ preferences in general. Contact Information Demographic Information Event Specific Information Product or Services Information Health Information (Wearable & Optometric) Preference & Interests Audio & Visual Information User Generated Information Social Media Information
5 Publish your reviews, comments, and content: Where you have uploaded product reviews, comments, testimonials or content to our websites or application and made them publicly visible, we may link, publish or publicize these materials elsewhere including our own advertisements. Publish your reviews, comments, and content: Where you have uploaded product reviews, comments, testimonials or content to our websites or application and made them publicly visible, we may link, publish or publicize these materials elsewhere including our own advertisements.
6 Tailoring our services to your preferences: We may use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law. Contact Information Relationship Information Demographic Information Event Specific Information User Account Information Health Information (Wearable & Optometric) Communication Information Usage Information Product or Services Information Preference & Interests Audio & Visual Information User Generated Information Social Media Information
7 Maintaining secure and safe services and products: We may need to process your Personal Data to preserve and maintain the security of our websites, networks, systems and premises including protection against fraud and malicious security threats. Contact Information Demographic Information Financial Information User Account Information Usage Information Audio & Visual Information User Generated Information Social Media Information Contact Information Demographic Information Financial Information User Account Information Usage Information Audio & Visual Information User Generated Information Social Media Information
8 Compliance with legal obligations: We may need to process your Personal Data for purposes, which are required by the applicable law, or to respond to compulsory legal processes or enforce compliance with the policies governing our business. Contact Information Identification Information Demographic Information Financial Information Audio & Visual Information Contact Information Identification Information Demographic Information Financial Information Audio & Visual Information
9 Managing our supply chain and business network: To provide our products and services to you, we may need to process your Personal Data in connection with the utilization of our third-party partner business network. Contact Information User Account Information Audio & Visual Information
10 Corporate activity, including mergers, acquisitions and joint ventures: We may need to process your Personal Data in connection with certain corporate activity, such as a party acquiring all or part of our equity or assets or business operations in the event of a sale, merger, liquidation, dissolution etc. Contact Information Relationship Information Demographic Information Event Specific Information Financial Information User Account Information Communication Information Professional Information Usage Information Product or Services Information Health Information (Wearable & Optometric) Preference & Interests Audio & Visual Information User Generated Information Social Media Information
11 Job Applications and Recruitment: We may process your Personal Data as part of our recruitment activities, including evaluating your qualifications, assessing your suitability for a role, conducting interviews, and making hiring decisions. This processing may also be necessary in connection with background checks, compliance with legal and regulatory requirements, or for maintaining records of the hiring process. Contact Information Demographic Information Educational Information Professional Information
5. Lawful Basis of Processing

Your Personal Data can be processed on the following lawful basis:

  • Consent: Based on the explicit consent provided by you.
  • Legal Basis: To comply with legal obligations required by laws and regulations.
  • Contractual Obligation: To fulfil a contract to which you are a party, including agreements between you and Titan.
  • Legitimate Interest: Personal Data may be processed based on legitimate interests permitted by applicable laws.
6. Disclosure of your Personal Data and Categories of Third Parties

We may disclose your Personal Data to:

  • Our Cloud Service providers for the purpose of Data storage and Data processing.
  • Our service providers and vendors who may make available to you services, products, or applications for use on or through our website or mobile application. If you choose to use such services, products or applications, Data related to these uses may be shared with such service providers and vendors.
  • Our Service Providers who may, in the course of providing their respective services, receive and process Data which include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your Data for profiling, user analysis and financial Institutions, merchants, and payment processors for the purpose of enabling your payments.

These Service Providers will be required to only process Data in accordance with our instructions. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures.

  • Our Delivery and Logistics providers for the purpose of managing shipments and deliveries.
  • Our Advertisers and our Advertising Service providers. We will not disclose or share your information with unaffiliated third parties for their own marketing, unless so authorized by you.
  • Tata Group Entities as is relevant for the purposes set out in Clause 4 above, and to facilitate the operation of our business. Their use of your Data is subject to their own privacy policies. For further information on how these Tata Group Entities process your Data, please review their privacy policies.
  • Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transactions
  • Third Parties: We may also share your Data with other third parties where:
    • You request or authorize us to do so
    • We need to comply with applicable law or respond to valid legal process; or
    • We need to operate and maintain the security of our website or mobile application, including to prevent or stop an attack on our computer systems or networks. The sharing of your Data will be in line with the processes set out in this Privacy Notice.
  • We may also disclose Personal Data when required by law, to law enforcement agencies, regulators or courts, or as permitted by law or as needed for audit, compliance and corporate governance.
7. Cross Border Transfer

We may transfer your Personal Data to countries outside of your country of residence, including to jurisdictions that may not provide the same level of Data protection as your home country. These transfers are necessary for the purposes described in this Privacy Notice, including to support our operations, process transactions, and deliver services to you.

Data Transfer Mechanisms:
  • Standard Contractual Clauses (SCCs): Where required by applicable law, we implement Standard Contractual Clauses approved by relevant regulatory authorities to ensure an adequate level of protection for your Personal Data.
  • Adequacy Decisions: In cases where the destination country is recognized by regulatory authorities as providing adequate Data protection, we rely on such adequacy decisions.
  • Binding Corporate Rules (BCRs): For internal transfers within our corporate group, we may rely on Binding Corporate Rules to ensure Data protection compliance.

For more detailed information about how we handle cross-border transfers specific to your region, please refer to ‘Section 16: Supplemental Privacy Notices’. By using our Services, you acknowledge and consent to the transfer of your Personal Data to countries outside of your residence, as described in this section and the applicable country-specific supplements.

If you have any questions or concerns about the cross-border transfer of your Personal Data, please contact us as indicated in 'Section 14: Contact Us'.

8. Data Storage & Retention
Data Storage

We prioritize the security of your Personal Data and store your information securely on our servers and Databases, utilizing advanced security measures such as encryption, firewalls, and stringent access controls. These measures are in place to protect your Data from unauthorized access, alteration, disclosure, or destruction, ensuring your information remains safe and confidential

Data Retention

We are committed to retaining your Personal Data only for as long as it is necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or reporting obligations.

The duration for which we retain your Data is determined by several factors:

  • Compliance with Laws: We adhere to the retention periods mandated by applicable laws and regulations.
  • Operational Needs/ Legitimate Interest: We keep your Data for the duration necessary to deliver our Services and maintain our business operations effectively.
  • Consent-Based Processing: When processing your Data based on consent, we retain the Data for as long as we have your consent.
  • Legal and Dispute Resolution: In cases of disputes or legal proceedings, we may need to retain your Data for longer periods to resolve issues.

After the relevant retention period has been concluded, we will ensure that your Personal Data is either securely deleted or anonymized, making it impossible to associate the Data with you. In instances where immediate deletion is not feasible, such as Data stored in backup archives, we will take steps to securely store and isolate the Data until it can be deleted. We may store Personal Data in India and in any other countries where Titan affiliates, subsidiaries, or service providers operate facilities, unless prohibited or otherwise required by law.

You may request that we delete your Personal Data or restrict the processing of such information by contacting us as indicated in 'Section 14: Contact Us'.

9. Data Subject Rights

We respect your rights concerning your Personal Data in accordance with applicable laws.

You have several legal rights related to your Personal Data and these rights may vary depending on jurisdiction you are in. You have the following rights irrespective of the jurisdiction you belong from:

  • Right to Access: You have the right to request copies of the Personal Data we hold about you. This right also includes access to details about Sensitivity: Internal the processing of your Data, such as its purpose, the categories of Data involved, the recipients.
  • Right to Rectification: the right to have your Personal Data rectified if it is inaccurate or incomplete. Depending upon the nature of the request, you may be able to update certain sets of Personal Data on your own.
  • Right to Erase: the right to request that we delete or remove your Personal Data from our systems.
  • Right to Withdraw Consent: the right to withdraw previously given consent to process your Personal Data.

If you wish to make a request for exercising the above rights or if you have a grievance related to the processing of your Personal Data, you may submit a request as described in'Section 10'. We do not charge any fees for processing such requests. Where legally permitted to do so, we may refuse your request. If we refuse your request, we will provide the reasons for our decision.

For more details on the Data subject rights applicable in your country, please refer to ‘Section 16: Supplemental Privacy Notices.’

10. How to Exercise Your Rights

If you wish to make a request for exercising your rights, you can submit your online requests at Privacy Web Form or reach out to us as indicated in Privacy Web Form or contact details in Section 14.

To help us confirm your identity and to ensure that the Personal Data is only disclosed to authorized individuals, please provide your full name, email ID and phone number registered with us while sending the request.

Please note, where required we may also request for additional information before taking any actions on the requests raised by you. If you are raising a Data subject request on behalf of another individual, such requests shall be accompanied by appropriate proof of identity of the requester, details of relationship with the person on whose behalf the request is being made and proof of authority for making such a request.

11. Minor’s Personal Data

Due to the nature of our products, we may collect Personal Data from minors (age varies based on the jurisdiction). If you are a minor, you may use our product /Services only with the involvement of a parent or guardian.

If Personal Data related to minors has been collected without consent of their parents or their legal guardians, they have the right to object to processing and/or request deletion of such Personal Data Please refer to ‘Section 10: How to Exercise Your Rights.’for more details on how to exercise these rights

12. Data Security Measures

We recognize the critical importance of safeguarding Personal Data and maintaining the trust of stakeholders and have increasingly embraced comprehensive strategies and newer technologies that encompass both due diligence and due care principles. We have implemented rigorous measures to assess risks, proactively address vulnerabilities, and continuously improve Data security practices to protect our digital assets.

We restrict access to your Personal Data to employees of ours, our affiliates, and third-party service providers who reasonably need it to support the websites or provide our products or Services. We have implemented security policies, risk management programs, physical, administrative, and technical safeguards to protect your Personal Data from unauthorized access.

We use security measures to help protect your Personal Data against unauthorized disclosure, misuse, alteration and other incidents, with disciplinary actions against the offender. We are committed to maintaining reasonable security measures to protect your Personal Data.

13. Automatic Data Collection

Some of our websites and applications automatically collect certain Data to improve your user experience. This includes using cookies and similar technologies to track how you interact with our platforms. Such Data helps us enhance our services and understand user behavior better. Kindly consult the cookie policy of the specific website or application to gain a comprehensive understanding of the cookies in use.

14. Contact Us

If you would like to exercise your privacy rights under relevant laws, please reach out us via the Privacy Web Form

For any other assistance, including questions or concerns about the Privacy Notice or your Personal Data, please reach out to our designated Data

(Do not include sensitive details such as account numbers in emails.)

Protection Officer at the following contact:

  • Name: Rajesh Ranjan
  • Email: [email protected]

    • (Kindly avoid including sensitive information, such as your account number, in emails).

  • Send us a letter by mail:

Address : 'Integrity', No.193, Veerasandra, Electronics City P.O., Off Hosur Main Road, Bengaluru - 560 100.

15. Changes to Privacy Notice

We may update this Privacy Notice from time to time whenever there are changes in relevant laws or our business practices. Any changes will be posted on this page with an updated effective date and will also be published on our website.

16. Supplemental Privacy Notices

This Global Privacy Notice is supplemented by the following additional notices, which may apply based on how and where you interact with us: :

Eligibility Criteria

If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website. Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

Your Obligations
  1. You have to provide true, accurate, current and complete information about yourself while registration on www.titancorporategifting.com
  2. You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Titan has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.
  3. ou will provide authentic and true information in all instances where such information is requested of you. Titan reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Titan also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Titan has the right in its sole discretion to reject the registration and debar you from using the services of www.titancorporategifting.com and or other affiliated websites without prior intimation whatsoever.
  4. You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.
Restriction

Titan reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to Sensitivity: Internal orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Titan reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit. Sales to any individual may be restricted at Titan’s discretion.

Site Security

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

  1. Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
  2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  3. Attempting to interfere with service to any other user, host or network , including , without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.
  4. Sending unsolicited email, including promotions and or advertising of products or services;
  5. orging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Titan will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).
Refund Policy

B2B vouchers once purchased can not be refunded at www.titancorproategifting.com

For any disputes:kindly reach out to [email protected] or +91 7949292629

Changes to Site Disclaimer

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.

This site disclaimer is governed by the laws of India and you and we agree to use the courts of Bangalore jurisdiction if there is any dispute between us.

If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

Copyright & Trademark

Titan reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.

Access to this website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of Titan or its suppliers and they are protected by Indian and international copyright laws.

Termination

This user agreement is effective unless and until terminated by either you or Titan. You may terminate this user agreement at any time by informing us in writing through Indian postal services by registered/ speed post that you no longer wish to be associated with this website, provided that you discontinue any further use of this website.

Titan may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to Titan. Upon any termination of the user agreement by either you or Titan, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Titan's right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.